Customer Service

Debitsuccess operates a Customer Contact Centre, accessible on a free call number which allows your Customers to enquire about their transactional obligations to you.

The Debitsuccess customer service staff have the complete information relating to the financial aspects of your customers accounts at their fingertips and are trained to work professionally and courteously on your behalf.

After loading your customer into our system, Debitsuccess sends them a welcome letter confirming the details we have loaded and advising that any financial details should be discussed with us via our free call number.

Debitsuccess handles cancellations, suspension and all contract queries on your behalf via the customer contact centre. The final say with regard to level of contract enforcement remain with you and Debitsuccess act on your instructions.

Using the Debitsuccess contact centre enables you to separate the financial relationship you have with your customer from the service you provide them, further enabling you to focus on the aspects of your business that make you more money - marketing, sales and customer service.